RETURNS & EXCHANGES
Items are returnable for store credit, or exchange, with a receipt within 14 days of purchase. Items received outside of the 14 days will not be accepted for return or exchange. Please do not send your purchase back to the manufacturer.
Items must be unopened and/or unused, clothes must have original tags attached and be unworn. All holiday/seasonal specific items, all food/perishable items, and discounted, for any reason, items are final sale and ineligible for return or exchange.
- Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your credit will be processed. Please specify if you would like in-store or online credit. - Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be mailed to you. Please be sure to specify if you would like online or in-store credit. - Shipping
To return your product, please ship to 529 Yampa Ave, Craig, CO 81625. The buyer is responsible for paying for shipping costs for returning any items. Shipping costs are non-refundable. Delivery of exchanged products will depend on your location. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
DELAYED OR MISSING SHIPMENTS
We understand that you are excited about your purchase and want it as quickly as possible. Right now, all shipping services are experiencing delays and issues. Please keep in mind that your delivery date is an estimate and not a guarantee. Once your package is with the carrier it is out of our hands. If you feel like it is taking an extended amount of time, please contact the carrier to resolve the issue. We are not able to make any changes once the package has left our hands.
We aim to process all shipments within 2-5 days of the order being placed.
DAMAGED SHIPMENTS
Occasionally an item is damaged during shipping. To report a damaged item, please email us within 3 business days of delivery and include your order number, a brief description of the issue, and a photo of the damaged item to customerservice@moffatmercantile.com. Each damage report will be individually reviewed for replacement assistance.
ORDER ISSUES
We hope it is rare, but occasionally, we make a mistake. We are real humans packing and shipping each order! We take great care when fulfilling orders, but mistakes can happen. Please email us within 3 business days of order receipt, with your order number and a brief description of the issue and we will do our best to make it right.
GIFT CARDS
We have two types of gift cards available, in-store and web only. Unfortunately, an in-store gift card can only be used in the brick-and-mortar shop and is not transferable online. Web Only gift cards can only be used in our online shop and are not transferable to the brick-and-mortar. We apologize in advance for any inconvenience this may cause.
